Meet Hansen AI- Your AI-Powered Call Center AssistantUtility call centers are under growing pressure from rising customer expectations, unpredictable demand, and workforce constraints. Many municipalities know AI can help, but concerns around compliance, security, cost, and operational disruption often stall progress. This whitepaper cuts through the hype to help utility leaders understand when AI makes sense, how to deploy it responsibly, and what measurable outcomes to expect.
Inside, you’ll learn how Hansen’s Virtual AI Agent supports frontline teams without replacing them, automating routine Tier 1 inquiries, integrating seamlessly with CIS and core systems, and delivering measurable results like reduced handle times and improved customer satisfaction. Most importantly, this guide provides a low-risk, practical framework for adopting AI at your own pace while preserving trust, compliance, and service quality.
See How in Our Whitepaper
Join leading utilities modernizing customer service with Hansen AI Virtual Agent.
